Travel Information
Conditions of Carriage
1. Information
While every effort is made to ensure that all the
information on this site is updated and correct,
SARTAK TRAVEL will not be held responsible for any
loss, direct or indirect, resulting from use of this
information or site.
SARTAK TRAVEL does not offer, and cannot facilitate
the transfer of passengers to other flights, whether
operated by SARTAK TRAVEL or other carriers.
2. Reservation and payments
To make a reservation on any of SARTAK TRAVEL
flights payment is required, either direct or within
the time limit as per the booking class you choose.
You can therefore not make a reservation without
paying unless you are entitled credit. Customers
entitled credit payments have to settle the invoice
even if the reservation has not been used. We can
only offer selected business clients credit.
Reservations and payments via this site are free of
administration fees. The payment is made by credit
card or if deferred payment is allowed by bank
transfer or cash payment. Please remember to always
indicate the booking reference whenever payment is
done. SARTAK TRAVEL tickets cannot be cancelled by
the customer. Refunds will not be made for the
amount, or parts of the amount. The traveler is
himself responsible to ensure that he/she has enough
time to get to connecting flights or other forms of
transportation at the destination. SARTAK TRAVEL
will not be held responsible for missed connecting
flights whether operated by SARTAK TRAVEL or other
carriers, no matter the circumstances. Refunds will
not be made for loss resulting from missed
connecting flight.
Our ticket price is subjective to change without
notice.
3. Children and infants
Regarding price for infants please check our booking
system.
Children under the age of 12 will not be carried if
unaccompanied. The child must be accompanied by a
passenger over 16 year old for domestic flights, the
minimum age for companion on international flights
is 18.
For further information we advise you to contact
your customer service. Policy and routines may
change without notice.
4. Pregnancy
Pregnant women are allowed to travel until the 36 th
week if pregnancy has been normal. For the safety of
the passenger SARTAK TRAVEL wish to inform you that
cabin crew have not been trained in delivering a
child. SARTAK TRAVEL can therefore not be held
responsible for any complication that may result
from childbirth on board the aircraft. All
responsibility lies with the passenger. After 30
weeks of pregnancy a doctor’s certificate will be
required prior flight, extraordinary costs as a
result of pregnancy will be claimed from the
passenger. SARTAK TRAVEL will not carry women
further gone than 36 weeks under any circumstances.
5. Tickets validity
The ticket is valid for 12 months after purchasing
date when below regulations are followed.
6. Changes
We charge a fee to change the date and / or flight
time and to change the name of our tickets. This can
only be made by calling our call center, any
difference in the fare will be charged. SARTAK
TRAVEL will not refund the price difference when
changing to cheaper tickets. It is not possible to
change the destination.
Ticket changes can be made not later than 1 week
before the trip originally scheduled departure for a
fee of SEK 1000 per person and is subject to
availability on the new date and with the addition
of any difference between the original total ticket
price and the lowest total price that is available
when changing.
The ticket is considered as used if it has not been
changed to another date not later than 1 week before
the original departure.
A reservation cannot be cancelled.
7. Check-in and boarding
To check-in a valid photo-ID and reservation number
is required. This will be your “ticket”, for
international flights, a valid passport needs to be
presented at check-in.
Check-in desks close strictly 60 minutes before
departure. We kindly advise passengers to reserve
time for possible queues. If the passenger has
baggage to check-in we recommend him/her to check-in
no later than 120 minutes before scheduled
departure.
We reserve the right to cancel your reservation and
deny you boarding if you do not comply with check-in
or boarding deadline. No refund will be made for
this ticket.
8. Delays, cancelled flights
In event of delay SARTAK TRAVEL offer a meal and
refreshments according to EU-regulations 261/2004
This applies to delays up to:
* 2 hours or longer for flights distant for 1500
kilometers or less.
* 3 hours or longer for all flights distant 1500 km
within the EU and other flights with a distance
between 1500 km and 3500 km.
* 4 hours or longer for flights with a distance of
at least 3500 km outside the EU.
In event of a delay of 5 hours or longer you are
entitled to a full refund, witch will be made within
seven days after the scheduled flight.
In an event not mentioned above the EU-regulations
261/2004 will apply.
When flight is cancelled SARTAK TRAVEL will inform
you without necessary delay. The traveler is offered
the choice between the following:
a full credit of the customers unused ticket or a re
booking to SARTAK TRAVEL next flight. If a homebound
journey has been reserved a reimbursement will be
available for this ticket. EU- regulations 261/2004,
article 8, applies. accommodation if necessary and
transportation between airport and the hotel, when
the next flight with SARTAK TRAVEL is scheduled is
no earlier than the day after the cancelled flight
scheduled departure. Compensation in accordance with
EU-regulations 261/2004, article 7 if SARTAK TRAVEL
does not inform about the cancelled flight
* (i) no later than two weeks before scheduled
departure.
* (ii) between two weeks and seven days prior the
scheduled departure, and offered to change the
reservation to a flight departing two hours before
cancelled flight, and no later than four hours after
scheduled arrival.
* (iii) less than seven days before scheduled
departure , and offered to change the reservation to
a flight departing one hour before scheduled
departure, and no later than two hours than
scheduled arrival.
SARTAK TRAVEL are not responsible to compensate
according to the EU-regulations 261/2004, article 7,
if the flight has been cancelled for reasons beyond
SARTAK TRAVEL control.
Changes of timetable may occur with short notice.
The customer are responsible to leave complete
contact details when making a reservation in order
for SARTAK TRAVEL to be able to contact him/her to
inform about any changes in the timetable. The
customer is himself responsible to reserve enough
time to reach connecting transportation at the
destination. SARTAK TRAVEL are not to be held
responsible for missed connecting transportation to
SARTAK TRAVEL flight or other carriers as a result
of changes in the timetable, cancelled or delayed
flights. SARTAK TRAVEL will not pay a refund for
unused tickets due to missed connecting flight.
9. Change of aircraft
SARTAK TRAVEL can without notice use another carrier
or aircraft, even if this carrier does not have the
same stops as stated on the travelers ticket, if
necessary.
If a flights time for departure is changed with a
short notice and can be compared with delay or
cancellation according to the EU-regulation
261/2004, SARTAK TRAVEL shall provide compensation
in accordance with the regulations mentioned above.
In other cases travelers may be offered the choice
to re-book their tickets with another SARTAK TRAVEL
flight or a full refund if there is not a suitable
flight.
10. Baggage
Checked baggage allowance is 20 kg per person on
737-300 and 30 kg per person on 737-800. Hand
baggage in cabin is allowed up to 5 kg, per person,
and with dimensions no larger than 55x40x23 cm.
Excessive weight will be charged according to at
each time valid rate per kg.
Defined as baggage are suitcases containing regular
clothes and hygiene items. All other items are
defined as special-luggage, such as skis, golf bags
or other sports items.
Fees for special-luggage per sector is charged
according to at each time valid rate. (contact the
customer service for details)
The following items are examples of items that
normally will be charged.
* Golf bag,
* Skis,
* Bicycle,
* Water skis,
* Snowboard,
* Surfing board,
* Diving equipment,
* Parachute,
* Firearms and ammunition,
For special-luggage such as a cello, large painting,
diplomacy luggage etc a flight seat has to be
reserved, full price complies.
For any excessive weight of special-luggage a fee
will be charged. SARTAK TRAVEL can not guarantee for
the luggage to be carried on the same flight as its
owner. Transportation for any special-luggage can
not be guaranteed as this is a subject to the total
weight/dimensions of other travelers checked
luggage.
11. Animals and Pets
SARTAK TRAVEL does not allow animals in the cabin of
the aircraft. All animals must be transported in a
cage intended for such transportation. The cage is
safe from escaping and its floor is waterproof.
Animals will not be accepted as checked baggage. The
person traveling with animals must himself be aware
of the rules and regulations regarding vaccinations
and quarantine at the destination. SARTAK TRAVEL
will not be held responsible for any extra costs as
a result of a passenger failing to apply with this.
A fee will be charged to carry animals. This shall
be paid upon check-in, with local currency.
ATTENTION! No animals will be carried by us to
Ireland. All transportation of animals must be done
by a cargo transportation business with a correct
Air Waybill.
12. Responsibility of baggage
SARTAK TRAVEL will not accept responsibility for any
unsuitably packed, perishable, damaged or fragile
baggage. The suitcase main purpose is to protect the
content. From the mechanical handling a normal level
of wear and tear may occur. SARTAK TRAVEL does not
compensate for;
* damage to the suitcase exterior (e.g. scratches,
stains, soiling, dents)
* damaged items outside the bags interior, such as
but not limited to, wheels, zippers, handles and
padlocks.
* any damage done to items attached to the suitcase
outer side, like sleeping bags and hammocks.
* damage as a result of unsuitable packing or not
properly shut suitcase or excessive weight.
* damaged pram with removable wheels where the
wheels have not been removed.
When arriving at the destination airport the baggage
will be delivered according to the ID-slip. This
means the owner must himself collect his/her checked
luggage when arriving at the destination. SARTAK
TRAVEL recommends travelers to ensure they have
suitable private insurance to cover any damages as
our responsibility is VERY limited and as it’s the
travelers own responsibility to do so.
SARTAK TRAVEL responsibility for any loss, delay of
or damage to baggage is strictly limited unless a
higher value has been declared in advance and an
additional fee has been paid. Passengers carried by
SARTAK TRAVEL are entitled compensation when checked
baggage is lost or damaged with a highest amount
according to EU-regulations and the Montreal
convention. Responsibility of fragile and/or
valuable items lies with the traveler.
* Following items are prohibited in the cabin of the
aircraft due to safety reasons:
* Explosive substances, including but not limited to
detonators, fuses, mines, ammunition, grenades,
blasting caps and explosive devices.
* Flammable gases, including but not limited to
butane, lighters, oxygen and propane.
* Flammable fluids, including but not limited to
petrol, ethanol, aerosol spray paint and paint
thinner.
* Flammable substances, including but not limited to
fireworks, flares and pyrotechnics.
* Chemical substances, including but not limited to,
bleaching substances, such as chlorine.
* Toxic and infectious substances, including but not
limited to, acids, viruses and other biological
hazardous material.
* Radioactive material.
* Corrosive substances, including but not limited
to, “wet” car batteries, quicksilver.
* Magnetic material.
If handled with extra precaution, following items
are allowed: (more information available from
handling agent at the airport)
weapons/firearms and ammunition for hunting and/or
competition purpose.
* Medicals and/or toiletries for personal needs
* Matches and lighters
* Dry ice
* Pacemaker
* Oxygen
* Radio, television and CD-player
* Cooking oil
ATTENTION! All kinds of toy guns and replicas, any
sort of razors and tools that might could be used as
a weapon, catapult, dart arrows, scissors, injection
(if not for medical reasons) bats and other kind of
blunt instrument as well as all kind of sharp
objects are strictly prohibited in the aircraft
cabin.
13. Taxes and fees
Airlines are being charged numerous of taxes and
fees and this is sometimes a great part of the
ticket price. On our website we present the taxes
and fees charges included in our ticket price. These
taxes and fees may change without notice and may
affect your ticket price.
14. Fuel surcharge
At the time of your booking the current cost for the
airlines fuel is included in the ticket price.
However the cost for fuel is a major factor on
airline profitability and SARTAK TRAVEL therefore
reserves the right to add additional fuel surcharge
on passenger tickets at the day of departure. If it
becomes necessary to apply such surcharge it will be
payable at check-in in local currency.
15. Our right to deny transportation
SARTAK TRAVEL reserve the right to deny you and/or
your baggage transportation, if:
* Your behavior or physical or mental state or the
contents in your suitcase could cause injury or
anxiety to yourself or other passengers and/or
staff.
* Full payment for ticket as well as applied fees
has not been received or unpaid invoice (upon credit
agreement).
* You are missing valid documents; such as a
passport reported as missing or staff find something
that indicate forgery of any of your documents.
* You are failing to present a photo-ID matching the
names on your reservation. This will result in you
being refused check-in.
* The total weight of the passenger and his/her
luggage exceed the total allowed.
16. Governing law:
Any dispute as a result of these terms and
conditions shall be settled according to Swedish
laws.
17. Alterations
While every effort is made to ensure that all the
information on this site is updated and correct,
SARTAK TRAVEL will not be held responsible for any
loss, direct or indirect, resulting from use of this
information or site. SARTAK TRAVEL does not accept
responsibility in any loss as a result of the call
center opening hours. |
